Warranty & After-Sales Support
Our relationship with you does not end at delivery. This page explains how our after-sales support generally works.
Support After You Receive Your Order
If you notice an issue with your product after receiving it, contact us on WhatsApp with a description of the problem, ideally with photos or a short video. This helps us understand the issue quickly and suggest the right next step.
How We Handle a Reported Issue
We first review the photos/video and details you send us to assess the likely cause before agreeing on a solution. Depending on the case, this may involve remote guidance, sending a replacement part, or another appropriate solution.
What the Solution Depends On
The appropriate solution depends on several factors, including:
- The type of product involved;
- The cause of the issue;
- How the product has been used;
- Your location;
- Whether a replacement part can practically be sent to you.
Common Situations We Handle Case by Case
- LED, driver/transformer or component issues in illuminated signage, assessed based on the specific fault.
- Issues caused by incorrect installation not carried out or supervised by us.
- Damage from impact or misuse after delivery.
- Electrical issues related to the power supply on site.
- Water or weather-related issues for outdoor installations.
- Damage that occurs during transit — please report this as soon as possible after receiving your shipment, ideally with photos of the packaging and the item, so we can look into it with the carrier.
Contact Us About an Issue
For any after-sales question or issue, contact us with your order details: